Thank you for choosing KAY CHICGEAR LLC products! We hope you are satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund and return policy:
- Refund Period
You can apply for a refund within 7 days of receiving the product. Please contact us within this period so we can assist you with your refund. - Return Conditions
Products must be unused and have their original labels and packaging.
Returned products should be in their original sale condition, without any damage or contamination.
Please keep your mailing receipt for us to confirm the return. - How to Apply for a Refund
To apply for a refund, please follow these steps:
Contact Customer Service: Contact us by email at [email protected] or by phone at +1 (602) 846-3349, stating your reason for returning the product.
Confirm Return: We will contact you after receiving your request to confirm the return and provide a return address.
Return Item Shipped: Return the product to the address we provide. Please include your order number and contact information.
- Refund Processing
Once we receive the returned item and confirm it meets the return conditions, we will process your refund. The refund will be processed using the payment method you used at the time of purchase, and the processing time is typically 5-10 business days. - Refund Costs
Please note that return shipping costs are borne by the customer unless the item is defective or faulty. If your item is defective, we will cover the return shipping costs and related expenses. - Exceptions
The following items are not eligible for the refund and return policy:
Items past the return period
Opened or used backpacks
All clearance items are not eligible for return unless the item is defective.
- Contact Us
If you have any questions or need further information, please contact us:
Email: [email protected]
Phone: +1 (602) 846-3349
Thank you for choosing KAY CHICGEAR LLC! We look forward to providing you with excellent service and products.